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Michael brings a strong background and extensive experience in franchise management, managing large teams of technical specialists and running profitable business units.

He joined Harrington Software as a technical support specialist in 2004 and was promoted to manager of the technical support group in 2005 and ultimately as Vice President of Technical Support and Product Customization in 2008.

Michael is the front line for product support for all customer issues. He works with HGI clients for software customization, defining product specifications, product development and the product testing, and implementation.