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Kaitlin Sim is an experienced sales professional specializing in digital accounts at HarperCollins Canada, where responsibilities include acting as the primary contact for major digital retailers and managing eBook and audiobook promotions and pricing since July 2019. Prior roles include Sales Data Supervisor, Digital Sales & Data Assistant at University of Toronto Press, and various positions at HarperCollins Canada, including Sales and Marketing Assistant and Sales Intern. Kaitlin has a diverse background in customer service and operations from positions held at The Keg Steakhouse + Bar and Urban Outfitters. Education includes a Graduate Certificate in Creative Book Publishing from Humber College and a Bachelor of Arts with Honors in English Language and Literature from Western University, complemented by a minor in Media, Information, and Technoculture.