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Mike has over 20 years of diverse experience in customer experience leadership, project and program management, and continuous improvement. That expertise has been applied in various management settings. In prior roles, Mike has been responsible for third-party customer relationship management for some of the world’s most prominent CPG companies, such as Proctor & Gamble, Unilever, Johnson & Johnson, and more. Mike is a servant leader with a passion for providing world-class customer service and satisfaction through continuous improvement. At Harmony Healthcare IT, he is responsible for all aspects of the client support process, providing ongoing support and solutions to customers.