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Sandeepan Roy is a Software Engineer at Haptik since March 2022, specializing in SAAS-based chatbot tools, with experience in using Jenkins for testing and job execution. Previously, Sandeepan served as a Technical Solution Engineer at the same company, focusing on log discovery and REST API checks. Prior experience includes working as an Associate Customer Success at Capillary Technologies, engaging in CRM SAAS products for campaign execution, loyalty module, and issue resolution, and as a Business Analyst at Focus Softnet Solution Pvt Ltd, where responsibilities included requirement gathering and project coordination for ERP and CRM products. Sandeepan holds a Master's degree in Machine Learning & Artificial Intelligence from Liverpool John Moores University and a Bachelor's of Science in Information Technology from Annasaheb Vartak College.