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Ritesh Joshi is a seasoned professional with extensive experience in customer success, program management, and business intelligence. Currently serving as Senior Manager of Customer Success Strategy and Operations at Haptik since June 2022, Ritesh previously held the position of Senior Technical Program Manager at Uniphore, where delivery management for multiple products was a key responsibility. Prior roles include Project Manager at Mphasis, managing business intelligence projects for Hewlett Packard Inc, and a managerial position at GENPACT focusing on data analytics and reporting. Ritesh's career began at Wipro Technologies as a Senior Project Engineer in software development for analytics. Ritesh holds a Master of Science in Computer Software Engineering from the Birla Institute of Technology and Science, Pilani, and a Bachelor of Science in Physics from Bhavans Vivekananda College. Additional entrepreneurial insights were gained during a brief career break for startup experimentation.