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Sarah Karlsson is an experienced Customer Success Manager with a strong background in customer service leadership. Currently serving at HappiRel since October 2022, Sarah previously held similar roles at Glue Home and Discovery Communications, where responsibilities included managing teams, handling escalations, and coaching staff to meet productivity and customer satisfaction targets. Sarah's extensive experience at PhotoBox involved leading a large multilingual customer service team, managing social media interactions, and overseeing recruitment and performance evaluations. With a foundational education in Law and Business Economics and advanced management training, Sarah possesses a comprehensive skill set tailored to enhancing customer experiences and team performance.