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Michelle Williams has extensive experience in the logistics and transportation industry, currently serving as a Commercial Account Manager at Hapag-Lloyd AG since January 2006, where strategic initiatives led to a 35% revenue increase and significant enhancements in digital product usage. Previous roles include Customer Service Specialist, where quality control policies improved response times and customer satisfaction, and Logistics Coordinator, focusing on efficient delivery and resource allocation. Earlier experience as a Transport Dispatcher at TNT involved coordinating logistics and maintaining supplier relationships. Michelle holds a Bachelor's degree in Business Administration and Management from the University of Phoenix, earned between January 2016 and March 2020.