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Lisa Summers has extensive experience in customer service and performance management within the logistics industry, currently serving as Manager Performance Management Customer Service at Hapag-Lloyd AG since June 2019. Prior to this role, Lisa held various positions at Hapag-Lloyd AG, including Customer Service Manager and Senior Team Lead - Customer Service, where responsibilities included resolving complex issues and conducting training. Lisa's tenure at Hapag-Lloyd AG encompassed roles in customer service rating, global sales support, and import accounts management, demonstrating a strong background in customer relations and tariff application. Previous experience includes customer service roles at P&O Nedlloyd and logistics coordination at Maher Forest Products. Lisa is a graduate of Cascade High School.