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Ihor Horkaviy is a Customer Support Specialist and Tester at Handy.ai, with experience since November 2021 in providing product support, configuring platforms based on client needs, and conducting quality assurance testing. Previously, Ihor served as a Customer Support Team Lead at Elife, overseeing a team and managing ticket escalations, as well as a Support Administrator handling user issues through various remote support tools. Ihor began a career in logistics as a Coordinator at Интернет-магазин "АудиоВидеоМир," where conflict resolution and route preparation were key responsibilities. Ihor holds a Bachelor's degree in Architecture from National Aviation University and is skilled in tools such as Jira, Zendesk, and GitHub.