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Jessica B. is an experienced professional with a diverse background in customer success, project management, and administration. Currently serving as a Customer Success Manager at HammerTech, Jessica has previously held roles including Senior Implementation Specialist and Implementation Specialist, focusing on construction safety technology and training. Prior experience includes working as a Category Officer for Seqwater, where Jessica managed contracts and communications, and as the Owner and Operator of J² Virtual Solutions, providing system and process improvement services. Additional roles span across various sectors including property administration, project coordination for the Formula 1 Australian Grand Prix at APP Corporation, and project administration at the Department of Transport and Main Roads. Jessica demonstrates a strong ability to enhance operational efficiencies and deliver effective training and support across multiple organizational levels.