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Kasia Markowska is a highly experienced customer experience and marketing professional with a diverse background spanning several industries. Currently serving as Customer Experience Manager at Hammerson, Kasia leads strategic product innovation and conducts detailed customer journey research. Prior roles include Customer Experience Executive at Hammerson, where Kasia supported the delivery of product innovation, and several positions at InterContinental Hotels Group, contributing to the revitalization of the Crowne Plaza brand and managing budgeting for transformation projects. Experience also includes marketing roles at Rank Group and Ten Group, where Kasia excelled in campaign management, customer engagement, and relationship building. Kasia holds a Level 4 Data Analyst Apprenticeship in Data Analytics from Multiverse and graduated from Wycombe High Grammar School.