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Brooke Vankoughnett has extensive experience in technical support, particularly within the software and network security sectors. Currently serving as a Help Desk Analyst at Halogen Software since February 2010, with an unpaid medical leave starting in May 2011, Brooke previously held positions at Check Point Software Technologies as a Support Advisor, and at Nokia as a Tier 2 Enterprise Network Security Engineer, where responsibilities included addressing technical issues for enterprise customers. Earlier roles at Convergys included Lead Problem Resolution Representative and Problem Resolution Representative, focusing on technical support and DNS administration. Brooke Vankoughnett holds an Honours Bachelor in Mathematics from Queen's University and a Combined Honours Bachelor in Mathematics and Computer Science from Carleton University, along with an Ontario Secondary School Diploma from La Salle Secondary School.