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Paula Lewis is an experienced hotel and hospitality professional with a diverse background spanning over two decades. Currently serving as the Hotel Services Manager at Hallmark Care Homes since March 2021, Paula also holds a position as a casual customer service assistant at Bleanavon World Heritage Centre. Previous roles include Head Housekeeper at Bryn Meadows Golf Hotel & Spa, Operations Manager at Trusting Hands Ltd, and various management positions at notable establishments such as the Maes Manor Hotel and Mitchell and Butler. Paula's expertise encompasses office management, recruiting, training, and ensuring adherence to policies and standards in hospitality settings. Educational credentials include a Certificate in Hotel Management from Intercontinental Hotels, a Higher National Diploma in Business Administration and Management from Gwent College of Higher Education, and ILM Level 3 Management from Abersychan Grammar School.