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Florent Bernier is an experienced IT professional currently serving as Team Leader - Incident Manager at Halian since January 2021, following roles as Incident Manager and Senior Information Technology Support Engineer. Prior experience includes positions with Getronics BeLux and Gfi Luxembourg S.A. providing first and second-line IT support. Florent also held roles in technical support project management and maintenance technician positions earlier in the career, gaining extensive knowledge in various IT support capacities. Educational qualifications include multiple Brevet de technicien supérieur (BTS) degrees in network and system administration, as well as industrial electronics from Lycée La Briquerie, complemented by a baccalauréat in industrial electronics.