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Youssef Mahboub is a seasoned IT professional with extensive experience in technical support and electronic shipping solutions. Currently serving as Lead Technical Support Engineer at Halan since September 2020, Youssef manages and resolves technical issues across various tech products, ensures efficient team communication, and facilitates onboarding for end-users. Previously, as an Electronic Shipping Solutions IT Engineer at DHL Express from August 2018 to August 2020, Youssef successfully migrated approximately 9,000 users to a new system, conducted on-site training, and developed user manuals to enhance customer experience with electronic shipping services. Youssef's early experience includes roles as an Admissions Representative at CIC - Canadian International College and a Financial Accountant at Hyperone. Youssef holds a Bachelor's degree in Information Technology from CIC - Canadian International College, completed in 2017.