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Amgad Ayman Bakhaty is a seasoned call center professional with significant experience in customer service and team leadership. Currently serving as a Call Center Senior Specialist at Halan since November 2023, Amgad effectively addresses customer complaints and requests, while organizing customer visits and unit handovers. Previously, as a Call Center Team Lead at GoChat247 from January 2021 to November 2023, Amgad supervised a team of call center associates, monitored performance, coached staff, and ensured service quality met contractual KPIs. Prior roles include serving as a Call Center Representative at Vodafone, where Amgad specialized in high-value customer service, and as a Call Center Team Lead at iSON Xperiences, executing similar supervisory and coaching responsibilities. Amgad started professional experience as an Usher at Egyptian Ushers and holds a Bachelor of Commerce in Accounting from Ain Shams University.