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Laura Masella has an extensive background in the insurance industry, starting as an Office Assistant and progressing through various roles such as Associate Agent, Lead Underwriter, Senior Insurance Service Rep, and more. With a Bachelor of Arts in Psychology from Central Connecticut State University, Laura's expertise includes underwriting, policy issuance, customer service, and team leadership. Laura has experience in multi-line underwriting, coordinating policy services, and building strong relationships with clients and agents. Laura is skilled in analyzing service needs and providing customer-centric solutions for internal and external customers.