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Saurabh Gupta is an experienced professional in franchise operations and retail management, currently serving as Manager of Franchisee Operations and Development at Hafele India Private Limited since September 2016. In this role, Saurabh manages store operations for all franchisees, assists with marketing activities, conducts training, and oversees showroom upgrades. Previously, Saurabh held the position of Deputy Manager of Store Operations at Reliance Retail Limited, where responsibilities included managing store operations, customer service, and inventory management. Prior experience also includes serving as Department Manager at Infiniti Retail Limited (Croma, Tata Enterprises). Saurabh holds a certificate in Marketing and Brand Management from MICA and an MBA in Marketing Management from Medi-Caps Institute of Technology and Management, complemented by a Bachelor of Science in Biotechnology.