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Jennel Jones has a diverse work experience spanning over several years. From 2014 to 2015, they worked as a Collections Specialist at Alorica, where they handled contracts and payments on accounts and exhibited strong interpersonal skills in dealing with irate customers. In 2015, they joined Sitel as a Customer Service Supervisor, where they evaluated customer account information, built meaningful relationships with customers, and provided support and assistance throughout the life of their account. Jennel then moved on to Red Ventures in 2017, where they served as a Student Services Coordinator. In this role, they tracked student files, managed documents, maintained data, and adhered to various policies and procedures. Their most recent position was at HackerU, starting in 2020, as an Admissions Operations Coordinator. Further information about this role is unavailable. Overall, Jennel Jones has demonstrated proficiency in various administrative and customer-oriented roles throughout their career.

Jennel Jones attended Broward College from 2020 to 2022, earning an Associate of Arts degree in Business Administration and Management, with a focus on General Management.