ÂÜÀòÂÒÂ×

Carly Anderson is a seasoned professional in customer service management with extensive experience at Hachette Book Group since September 2016, currently serving as Senior Customer Service Manager. In this role, Carly leads a dynamic team, focusing on empowerment and continuous development, while contributing to strategic initiatives as a member of the HBG Retailer Portal Governance Board and CX Governance Board. Prior positions at Hachette include Customer Service Manager and Claims Manager, where Carly established training programs and fostered client relationships. Carly's earlier career at FORUM Credit Union included roles as Collections Supervisor and Contact Center Assistant Manager, emphasizing compliance and sales performance. Carly holds an Associate's degree in Health/Health Care Administration/Management from the University of Phoenix.