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Peter Cartus has extensive experience in service management and customer support within the technical sector. Currently serving as Service Manager at Hach | Hach Lange since January 2013, Peter oversees the coordination and operation of the field service team, ensuring compliance with service KPIs and maintaining relationships with key account customers. Prior to this role, Peter was Außendienstleiter at Profectis GmbH Technischer Kundendienst from February 2010 to December 2012, where responsibilities included the strategic development of the field service organization and the implementation of a quality strategy aligned with Six Sigma principles. Earlier experience at Profectis GmbH as Regionalleiter from January 1999 to January 2010 involved strategic development and responsibility for the revenue and results of a specific region.