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Heiko Seelbach is an accomplished professional with extensive experience in customer success and digital marketing. Currently serving as Head of Customer Success at GUURU Solutions since August 2023, Heiko has previously held notable roles including Initiator of the private initiative WIR schauen NICHT weg! since September 2009, Head of Customer Success Management at aifora from July 2021 to July 2023, and Head of Customer Service at lizengo GmbH & Co. KG from April 2019 to June 2021, where responsibilities included leading a team of 28 and developing customer service strategy. Heiko also held leadership positions in customer success and account management at Exactag and Experian Marketing Services, focusing on customer retention and strategic consulting for major enterprises. Earlier experience includes leading online marketing and project management at PANAMEDIA and serving as an online PR copywriter. Heiko's educational background includes a Master of Arts from Universität Siegen and professional training in sales and negotiation at Experian Academy.