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Lorena M. is an accomplished professional with extensive experience in operations and customer care within the hospitality and benefits sectors. Currently serving as Benefits Customer Care Director - Tier II at Gusto since November 2021, Lorena empowers a contact center team focusing on complex benefits inquiries. Prior roles include Director of Operations at Frontdesk, where oversight was provided for 600 suites nationwide, and General Manager at The Guild, managing over 50 personnel. Lorena has additionally held the position of Operations Manager at onefinestay and Assistant Spa Director at Hyatt Hotels Corporation. Educational qualifications include a Bachelor of Science in Tourism and Hospitality Management and a Certificate of Latin American Studies for Business from Temple University.