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Heloisa Zen has a diverse work experience spanning various roles and industries. From 2014 to 2015, they worked as a Sales Associate and Beauty Specialist at Starboard Cruise Services. In 2016, they joined MSC Cruises as a Sales Associate, Beauty Specialist, and Assistant Manager, and they held this position until 2020. In 2020, they transitioned to CVC Viagens and worked as a Travel Agent until 2021. From 2021 to 2021, they worked as an Inside Sales employee at Fronhas Antifrizz. Currently, since 2022, they have been employed at Gurtam, where they started as a Business Development Manager and then transitioned into the role of a Partner Success Manager in 2023.

Heloisa Zen completed their education history with a Bachelor's degree in Cosmetology/Cosmetologist, General at Universidade do Vale do Itajaí from 2009 to 2011. In addition to their degree, they also obtained various certifications, including Communication Foundations and Business Development Foundations from LinkedIn in 2023, Product Management A-Z™: A Hands-On, Real-World Simulation from Udemy in 2022, EF SET from EF Standard English Test (EF SET) in 2022, Inglês Comercial: Como Impressionar em Entrevistas de Emprego On-line / Business English: Mastering Your Online Interview from LinkedIn in 2022, and Product Management First Steps from LinkedIn in 2022. Furthermore, they obtained certifications in Fundamentos de Marketing and Gestão e Liderança from FGV Online in 2020, and completed Beauty Specialist Training in Greece in 2017 and Bulgaria in 2016.