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Harshal Jalihalkar is currently serving as a Manager - Customer Support at Gupshup, where Harshal leads and manages a dynamic customer support team, providing guidance and support to ensure their professional development. Previously, Harshal has held roles such as Subject Matter Expert at Accenture, Technical Support Executive at Cybage Software, Lead Generation Executive at Quick Heal Technologies Limited, and Customer Service Associate at Accenture. Harshal has a Bachelor of Commerce degree in Industrial Organisation and Administration from B.Y.K College of Commerce.