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Amit Kumar Dass is currently serving as the Senior Manager of Technical Support - Gupshup Voice at Gupshup, where Amit Kumar is focused on transforming the way brands connect with consumers through conversational technology. Prior to this role, Amit worked at Knowlarity Communications for several years in various positions, including as a Manager of Operations and as an Executive in Technical Support. Amit Kumar holds a B.Sc degree from SMU, New Delhi and a Diploma in Computer Engineering from PDM POLYTECHNIC, affiliated with the STATE BOARD OF TECHNICAL EDUCATION. Amit has a strong background in technical support and operations within the telecommunications industry.