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Marcus Collins is an experienced hospitality professional currently serving as General Manager at Gulph Creek Hotels, overseeing a Best Western Hotel renovation and the construction of an adjacent Residence Inn and retail/restaurant mall. Previous roles include General Manager at Hyatt Place Wilmington Riverfront and Ayres Hotel Anaheim, where significant customer-focused changes led to notable TripAdvisor rankings. Other experience includes a sales executive position at 47 Park Street by Marriott Grand Residences, where successful management of high net-worth relationships was achieved, and a general manager role at Boship Farm Hotel, which saw increased revenue through improved service systems. Collins also held director-level sales positions that consistently generated substantial room revenue and enhanced market penetration. Academic qualifications include degrees in Hotel and Catering from the University of Portsmouth and International Hotel Management from The Manchester Metropolitan University, alongside recent training in intercultural development and master training.