ÂÜÀòÂÒÂ×

Satish Kumar Sundararajan is an experienced Support Services Delivery Manager at GBM, specializing in customer support delivery operations for hardware and software platforms since January 2011. Responsibilities include managing team operations, handling customer escalations to enhance CSAT, and providing technical support for IBM and Lenovo products. Prior roles include Team Leader for Infrastructure Support Services and Senior Support Engineer, with extensive experience in implementing and troubleshooting IBM systems and storage solutions. Satish's career began at IBM as a Technical Executive, with earlier positions as Technician Trainee at HCL Infosystems and VSAT Support Engineer at HCL Comnet. Academic qualifications include a B.S. in Information Systems from Birla Institute of Technology and Science and a Diploma in Electrical and Electronics Engineering from Polytechnic College, Chennai.