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Ricardo Kemper currently serves as a Technical Help Desk Specialist at Guidion, providing remote support to technicians from VodafoneZiggo and Odido. Previously, Ricardo held an internship position in operations at Nestlé Health Science, focusing on analyzing disruptions in production flows. As a researcher at Windesheim, Ricardo contributed to implementing sustainability in educational programs, enhancing relevance to current energy transition demands. Additionally, experience includes process optimization at ITEQ, where an analysis of bottlenecks was conducted using lean tools and statistical methods, and customer service at Eurocross Assistance, assisting clients involved in accidents. Ricardo began a Bachelor's degree in Technisch bedrijfskunde at Windesheim in 2021 and has also worked as a tutor providing homework support and exam training for HAVO and VWO students.