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Candace Reeder is a Senior Customer Success Associate at Guidebook. Candace has been with the company since April 2020 and has been responsible for maintaining superb verbal and written communication with clients on the basis of product support and implementation. Candace has also managed the evaluation and expansion of Net Promoter Score (NPS) responses, processes, and procedures. Additionally, they have worked closely with organizations to build out mobile applications and virtual experiences for their events.

Prior to their current role, Candace was a Customer Success Associate at Guidebook where they built guides for clients using the content management system. Candace also provided technical support over phone, email, and web chat. In addition, Candace managed client accounts through on-boarding, launch, post-event review.

Before joining Guidebook, Candace was a Technology & Communication Specialist at the University of North Carolina at Wilmington. In this role, they were responsible for providing technology support to students with disabilities. Candace also created training materials and gave presentations on the use of assistive technology.

Candace began their career at the University of North Carolina at Wilmington as a receptionist for Transition Programs. In this role, they answered phones, greeted guests, and provided administrative support to the staff. Candace also assisted with programming activities for students with disabilities.

Candace Reeder attended the Holton-Arms School before going on to study film studies at the University of North Carolina at Wilmington, where they earned their Bachelor of Arts degree.

Candace Reeder reports to Matthew McHugh, Senior Manager, Customer Success & Partnerships. Candace Reeder works with Elaine Robbie - Technical and Customer Success Lead, Hannah Baumgardner - Senior Customer Success Associate, and Andrew Kaufman - Senior Customer Success Associate.