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Kalley Phillips is an accomplished professional in training and development, currently serving as the Director of Learning and Development at Guest Services, Inc. since November 2019, where responsibilities include developing and implementing training strategies and managing a team of professionals. Previously, Kalley held key positions at New York Life Insurance Company and Interstate Hotels & Resorts, focusing on recruiting, digital media management, and talent development initiatives. Kalley's extensive experience is complemented by academic credentials, including an MBA in International Business from Suffolk University and a Master's in Educational Technology Leadership from The George Washington University, along with a Graduate Certificate in Instructional Design.