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Buyisiwe Hlatshwayo is a seasoned professional in the insurance and claims sector, currently serving as the Head of Market Conduct and Claims at Guardrisk since May 2018, where oversight of claims operations and strategic enhancements for both cell-captive clients and conventional divisions is a key focus. Prior experience includes managing national insurance and claims at Transnet Port Terminals, where a comprehensive policies framework was developed to ensure compliance and risk mitigation. Buyisiwe's career began with roles in legal practice as a Candidate Attorney and progressed through positions as a Liability Advisor and Claims Specialist at prominent companies. Educational qualifications include a Bachelor of Laws (LLB) from the University of KwaZulu-Natal and completion of the Introductory Insurance Programme at the University of South Africa.