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Andy Turner has extensive experience in various roles within the marketing, customer optimization, and customer services sectors. With a background in product growth management and a focus on maximizing ROI, Andy has successfully led projects to optimize business models and drive recurring subscriptions. Andy's previous experience in managing returns and store operations at Waterstones showcases their strong analytical skills and ability to improve processes. Their educational background includes a BA hons in American Studies and a Diploma of Education in Audio Engineering.