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Jayalakshmi Nair is a seasoned professional with extensive experience in operations and delivery management within various industries. Currently serving as a Senior Delivery Manager at Guardian Life since July 2021, Jayalakshmi has previously held leadership roles such as Contact Center Manager at UA Brands and Senior Group Manager Operations at WNS Global Services. Jayalakshmi's tenure at Genpact spanned several years in multiple managerial capacities, including Senior Manager Transition and Senior Manager in Enterprise Risk Consulting. Additionally, experience as Manager of Learning & Development highlights expertise in training strategy for an Australian banking client. Jayalakshmi holds a Post Graduate Diploma in Mass Communication from Symbiosis Institute of Management Studies.