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Blagovest Saoulski is an experienced professional in the field of technical support and incident management, currently serving as Deputy Shift Manager and Customer Incident Manager at GTT since September 2020. Previously, Blagovest held positions at Modis from January 2018 to September 2020, where roles included Technical Support Agent Level 2 and Level 1. Prior to that, engagements included Technical Support Agent Level 1 at Adecco and Customer Support Agent at B.M. Investments. Blagovest holds a Bachelor Degree in Business IT and Communications, Information Technology from the University of National and World Economy, earned from October 2016 to September 2020.