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Steve Knight is a seasoned product manager currently serving as the Dynamics 365 Customer Engagement Product Manager at GS1 US since October 2021, where responsibilities include addressing user needs and enhancing CRM features. Prior to this role, Steve worked as a Solution Consultant at Hitachi Solutions America, identifying system gaps and implementing the Dynamics Customer Engagement platform. Steve's earlier experience includes serving as a Technical Support Specialist at ClickDimensions, where resolution of support tickets and proactive customer assistance were key tasks. Additionally, Steve offered IT helpdesk support at Life University in various roles, enhancing IT operations and user experience. Steve holds an MBA in Entrepreneurship and Innovation from the University of South Carolina Darla Moore School of Business and a Bachelor's degree in Biopsychology and Biology from Life University.