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Sue Schmid has extensive experience in management and standards development, currently serving as General Manager of Global Programs Education and Standards and Chief Global Programs Officer at GS1 Australia since June 2007. With a focus on customer service, Sue manages a member base of over 19,000, ensuring effective administration and support. Previous roles at GS1 Australia included General Manager of Customer Service and Global Standards, where responsibilities encompassed global standards development and knowledge management. Additionally, Sue serves as an Advisory Board Member for Deakin Information Systems & Business Analytics and has held various managerial positions within GS1 Australia, emphasizing member and industry support. Sue holds a Bachelor's degree in Mathematics and Chemistry from Deakin University and is pursuing a Master's degree in Leadership at the same institution.