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Edwin Velez Torres has extensive experience in the telecommunications industry, with a background in customer service, credit and collections, and fraud management. Edwin has held various leadership roles throughout their career, including Vice President of Service Administration at Triple-S, Director of Innovation and Business Development at TeleMedik, Vice President of Operations at Aventus, and Director of Customer Service Operations and Credit & Collections at PRWireless. Prior to that, they worked at Open Mobile PR, T-Mobile (formerly SunCom Wireless), Centennial Wireless, CelPage, Inc., and Cellular One. Edwin has demonstrated expertise in managing teams, driving operational efficiency, and developing innovative solutions to enhance business performance.

Edwin Velez Torres holds a Master of Business Administration (MBA) degree in Accounting from the University of Phoenix. Edwin also completed a Mini Master Business Administration (MMBA) program in Business and Management at the University at Buffalo School of Management, The State University of New York. Additionally, they obtained a Bachelor of Business Administration (BBA) degree in Marketing Management and Human Resources Management from the University of Puerto Rico, Río Piedras.

Moreover, Edwin Velez Torres has acquired various certifications, including Certified Customer Experience Professional (CCEP) from CSIA | Customer Service Institute of America, Entrepreneurship Essentials Program from Harvard Business School, Food and Beverage Management Executive Program from Cornell University, Forensic Accounting and Fraud Examination Program from West Virginia University, Fraud Schemes and Fraud Prevention from the Association of Certified Fraud Examiners (ACFE), Interview and Interrogation Techniques from Wicklander-Zulawski & Associates, Leadership Training for Managers from Dale Carnegie, Project Management: Healthcare Projects from LinkedIncubator - LinkedIn Training Program & Business Course, and Security Program Design from ASIS International.