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Ileana Arrieta has a diverse work experience in account management roles. Ileana started their career at GBM de Costa Rica in 2000, where they served as a Manager de Banca & Finanzas and later transitioned to an Account Manager role. In these positions, they performed tasks such as forecasting sales, analyzing competition, defining pricing strategies, and providing training to sales teams. In 2008, they joined Oracle as a Territory Manager, where they were responsible for developing opportunities with partners and clients in various sectors. Afterward, they worked at GBM de Costa Rica again as an Account Manager from 2011 to 2014, focusing on identifying business opportunities, designing solutions, and understanding industry trends. Ileana then moved on to work at Grupo SEGA and SEGACORP as a Senior Account Manager and Senior Regional Account Manager, respectively, in 2015. Throughout their career, Ileana has demonstrated expertise in account management, strategic planning, and customer relationship building.

Ileana Arrieta completed their Bachelor's Degree in Systems Engineering from Universidad Internacional de las Americas, starting in 1981 and finishing in 1989. Prior to that, they studied English as a second language at the American Business Academy from 1979 to 1983.

In terms of additional certifications, Ileana obtained the following:

- In December 2016, they completed a course titled "Cómo potenciar tus conversaciones de ventas" at LinkedIn.

- In April 2021, they obtained the "Microsoft Certified: Azure Fundamentals" certification from Microsoft.

- In September 2021, they achieved four certifications from Microsoft: "Microsoft 365 Certified: Fundamentals" certification (obtained month: September 2021, obtained year: 2021).

- In August 2022, they earned the "Microsoft Certified: Power Platform Fundamentals" certification from Microsoft.

- In September 2022, they obtained the "Microsoft Certified: Security, Compliance, and Identity Fundamentals" certification from Microsoft.

- In January 2023, they achieved the "Microsoft Certified: Azure AI Fundamentals" certification from Microsoft.

- In May 2023, they obtained the "AWS Partner: Sales Accreditation (Business)" certification from Amazon Web Services (AWS).

No further assumptions can be made based on the provided information.