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Pedro Henrique Gomes Oliveira is a Senior Process Analyst at Grupo BMG since November 2020, specializing in process analysis and improvement, automation using BPMN, and employee training on process documentation. Previously held the position of Analyst process pleno at Grupo BMG, focusing on similar responsibilities. Prior experience includes roles at Ânima Educação as a developer focused on RPA and BPMS implementations, and as an Assistant in various supervisory capacities. Pedro holds a degree in Information Systems from Centro Universitário de Belo Horizonte, as well as certifications from IGTI in Product Ownership and Digital Transformation. Educational background also includes a technical formation in Informatics from Escola Estadual Técnico Industrial Professor Fontes.