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Serena M. is an accomplished professional with extensive experience in operations, customer success, and content management at Growth99.com since May 2021, where roles include Director of Operations, Director of Customer Success, Head of Content, and Content Writer. Additionally, Serena has been serving as an Accounting Bookkeeper at My Virtual Assistant since January 2019. Educationally, Serena holds a Master of Business Administration (MBA) in Business Administration and Management from Lincoln Memorial University, completed in December 2020, as well as a Bachelor of Arts (BA) in English Language and Literature from East Tennessee State University, earned in December 2014.