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Mercedes Anderson has a background in data analysis and operations management, with experience in leading teams and implementing CRM and ACD integrations. Mercedes has worked at Element3 Health as a Senior Manager of Data and Operations and Senior Director of Activation, Comcast as a Workforce Analyst, Centura Health as a Virtual Resource Center Manager, and FirstBank as a Contact Center Supervisor. Mercedes has a strong focus on improving processes, utilizing data analytics, and enhancing customer and employee experience. Mercedes graduated from Metropolitan State University of Denver in 2020.