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Fabien RONDOT is a seasoned professional with extensive experience in customer experience, data strategies, and CRM. Currently serving as Head of Customer Experience Operations at Groupe Rossel La Voix since February 2023, Fabien previously held significant roles including Directeur Marketing et Connaissance Client at NHOOD France, where responsibilities included data and CRM strategies, client culture development, and team management. Prior experience includes roles as Corporate CRM & Marketing Manager at CEETRUS, Chef de Produit Digital at DECATHLON, and various HR project management positions at Credit Agricole and BearingPoint. Fabien holds a Master in Human Resources Management from ESSEC Business School and additional qualifications from IPAG Business School.