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Michel Herrera Castellanos is a seasoned professional in customer experience and quality management, currently working as a Senior Analyst at TransUnion since March 2023. Previously, Michel held leadership roles at Apex America as Líder CX and at Atento, where responsibilities included quality and customer experience management, and quality coordination. Additional experience includes serving as Responsable de equipo de formación at COS Colombian Outsourcing Solutions and Auxiliar de RR. HH. at La Salle. Michel holds a degree in Economics with a focus on financial and actuarial economics from Universidad Nacional Abierta y a Distancia, along with certifications in ISO 9001 and HSEQ.