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Rafael Cruz is a skilled Technical Support Specialist currently employed at Group PMX since March 2023, with a robust background in technical support spanning over a decade. Prior experience includes roles at Thomson Reuters, where Rafael served as a Tech Support representative for nearly a decade, and Imperial Auto Mall as a Help Desk/System Administrator, responsible for server maintenance and user support. Additional roles encompassed advanced technical support at Cablevision and network engineering at Gravitas Technology, showcasing expertise in troubleshooting, system deployments, malware containment, and client-server management. Educational credentials include a Master's degree in Computer and Information Systems Security from Our Lady of the Lake University and a Bachelor's degree in Computer Information Systems from DeVry University.