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Laurent Idrac

Membre Du Comité Experience Client & Innovation at Germain Hôtels

Laurent Idrac is an accomplished Chief Operating Officer at hapicloud.io, with extensive experience as a board member for INTEREL and Monscierge, as well as involvement with STAYmyway España and Aquiva Labs as an investor and executive advisor. Idrac has played a pivotal role in the digital transformation of Accor, where responsibilities included overseeing a $250M+ plan focused on customer journey, B2B sales, and innovation, as well as managing significant mergers and acquisitions. With a robust background in information technology, including leadership roles at Accor, Laurent Idrac has established a reputation for enhancing operational efficiency, improving customer engagement, and implementing cutting-edge technological solutions. Educational credentials include a Master of Business Administration from ESSCA and specialized training at prestigious institutions such as ESSEC and Cornell University.

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