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Eric M. is a seasoned professional with extensive experience in customer experience and support, currently serving as Senior Director at Groq since February 2024. Prior to this role, Eric held the position of Director, Digital Support Products at Apple from May 2009 to September 2023, and worked as a Managing Consultant at IBM Global Services from June 2004 to October 2009. Eric possesses expertise in program management, process improvement, organizational change, and strategy development, among other areas. Educational qualifications include an MBA from Harvard Business School (2008-2010) and a BA in Mathematical Science and Computer Science from Colby College (2000-2004).