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Giancarlo Toma serves as the Technical Alignment Manager at Groff NetWorks since April 2021, where responsibilities include evaluating client technology, documenting recommendations, auditing compliance with standards, and managing assets. Previous roles include Service Desk Technician Level 2 at Groff NetWorks, Frontend Developer and Registration Administrator at Clover Leaf University, and Information Technology Specialist at The Arc of Rensselaer County. Additional experience encompasses working as a Level 3 Microsoft Office 365 Ambassador at Zones, LLC, and positions in sales and user experience design at financial institutions. Giancarlo holds an Associate of Arts and Sciences in Computer and Information Sciences from Hudson Valley Community College, along with coursework in Informatics at the University at Albany.