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Soumitro Chakraborty is a seasoned professional with extensive experience in project and product support management. Currently serving as Senior Manager of Global Product Support at GreyOrange since May 2022, Soumitro has established a Project Management Team aimed at enhancing scalability, efficiency, and productivity across support segments, while also developing a platinum-tier offering for key customers. Previously, at CoinDCX, a brief tenure as Senior Manager of Customer Success Program Management preceded a substantial role at Sprinklr from July 2017 to December 2021, where Soumitro advanced from Product Support Engineer to Project Manager II, honing leadership skills through team development, project management, and stakeholder engagement. Academic credentials include a degree from cmrit, completed in July 2017.