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Rachel Leffel has a diverse work experience spanning different roles and industries. Rachel started their career at Allegheny College as a Writing Consultant, where they provided individualized consultations to help students improve their writing skills. From there, they joined Aerotek as a Business Operations Associate for a short period.

Rachel then transitioned to Greenhouse Software, where they have held various positions. Rachel began as a Support Engineer, providing technical assistance to customers. Rachel then advanced to Support Engineer II and subsequently became the Manager of Customer Support, temporarily overseeing the Customer Support team in addition to their responsibilities with the Support Engineering team. After hiring a new manager for the Customer Support team, they returned to solely managing the Support Engineering team.

Rachel further progressed at Greenhouse Software, becoming the Senior Manager and later the Director of Support Engineering. Their expertise and leadership in the field contributed to their continuous growth within the company.

Rachel Leffel completed a UX & UI Design Course at Bloc. Rachel then attended Allegheny College from 2010 to 2014, where they obtained a Bachelor of Science (B.S.) degree in Psychology and Spanish. In addition to their formal education, Rachel obtained certifications such as "Learning Cloud Computing: Core Concepts" from LinkedIn in January 2021, "Confronting Bias: Thriving Across Our Differences" from LinkedIn in November 2020, "R Programming" from Coursera Verified Certificates in November 2014, and "The Data Scientist's Toolbox" from Coursera Verified Certificates in November 2014. Rachel also pursued further education through platforms such as Codecademy, Treehouse, and coursera.org, although specific details about their studies in these platforms are not provided.